Programs & Services

Victim Advocacy

The Fair Housing Council of South Texas’s staff brainstorms possible reasonable accommodation or modification requests to resolve a consumer’s housing problem and helps submit the request to their housing provider (i.e., landlord, apartment management, Public Housing Authority, Homeowners Association (HOA), homebuilder, etc.).

In addition, our staff works with the consumers’ doctor, therapist, psychiatrist, social worker, etc. to obtain any appropriate medical documentation needed to support their reasonable accommodation or modification request.

Furthermore, on behalf of the consumer, our staff submits the reasonable accommodation or modification request to the housing provider in writing and advocates for the housing provider to approve the request.

Moreover, our staff helps victims of housing discrimination file administrative housing discrimination complaints with the United States Department of Housing and Urban Development (HUD). The Intake Department of HUD’s Office of Fair Housing and Equal Opportunity (FHEO) will evaluate each complaint to determine whether to accept it for investigation. If accepted for investigation, HUD may assign one of its own investigators to handle the investigation or referred the complaint to a local or State enforcement agency to handle the investigation. Our State enforcement agency is the Texas Workforce Commission–Civil Rights Division (TWCCRD).

Our staff serves as the victim’s representative and advocate throughout the investigation by a HUD investigator, TWCCRD investigator, or other FHAP investigator. Our staff also helps the victim submit their evidence to the investigator, are present during the investigator’s interview of the victim, and help advocate for the victim’s side throughout the investigation, as appropriate, until a determination is made.

The deadline for filing a federal administrative complaint with HUD is one (1) year from the date of the last discriminatory incident while the deadline to file a civil lawsuit is two (2) years from the date of the last discriminatory incident.

Next Steps

If you live in Texas, New Mexico, Oklahoma, Arkansas, or Louisiana, you can file a complaint with the HUD-Fort Worth Office of Fair Housing and Equal Opportunity’s Intake Department over the telephone by calling (888) 560-8913.

If you would like assistance from our staff with either (1) submitting a reasonable accommodation or modification request to your landlord, apartment management, Public Housing Authority, HOA, homebuilder, etc. or (2) filing your housing discrimination complaint with HUD, please contact our office at (210) 733-3247, ext. 101.